1. Foster a positive environment
Our team environment is much like the air we breathe. We never notice when we breathe, but we are constantly and consistently doing it all the time. Much like breathing, we’re always cultivating our work environment, which is essential to any team’s proper functioning.
2. Bring your values into focus
The values you choose to represent your team greatly influence how you form your team’s culture. If you want a culture that’s just exclusive enough to give you a competitive edge but inclusive enough to attract great people (which will allow you all to grow and thrive together), the values you choose have to work to create this culture for you.
3. Build and nurture relationships
To promote a culture of inclusivity, you need to first start by building relationships — and trust — with your agents. Not only does this increase learning opportunities, but it also allows for critical feedback.
4. Understand others
To support your team with inclusion, you need to understand who you have on your team and their perspectives. In a team setting, your agents’ different talents and diverse perspectives are their contributions, what allows the whole team to shine exponentially brighter.
There are a multitude of tests and educational programs that you and your team can take to understand each other better such as DISC, Kolbe Index, Myers–Briggs, NLP Representational Systems, emotional intelligence tests and so many more.